HOW ARE RETURNS HANDLED?
If an item needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Don’t hesitate to contact our Customer Service Department at 1-830-837-5998 to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is 15%. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.
Credit for returned parts will be issued once Texas Complete Truck Center receives, inspects, and approves returned merchandise. Follow instructions and warnings on the packaging before opening. Please pay attention to the label attached outside the box to ensure your new parts match the vehicle to which you fit them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit, and examine all parts before installation.
For Non-Defective Parts: The item must have been purchased from Texas Complete Truck Center within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them and must be in the original box and packaging.
For Defective/Warranty Parts: The item must not have exceeded the Manufacturer’s warranty period. Contact us to find out the appropriate way to handle the warranty based on the product/manufacturer. We will act as a liaison to resolve the issue or get you the Manufacturer’s proper contact to handle your warranty claim.
For All Parts: Texas Complete Truck Center must first be contacted either by phone or by email. The Texas Complete Truck Returns Department must approve the return before shipping your parts. This ensures that they expect your parts to arrive and that you send the item to the correct address. The returned items must match the pieces and descriptions given in the RMA.
Texas Complete Truck Center reserves the right to refuse credit according to, but not limited to, the following conditions:
- The item is returned for a non-warrantable reason.
- The item is not as described on the RMA.
- The Manufacturer requires that you deal directly with them regarding defective items.
- The Manufacturer’s Warranty policy takes precedent on issuing of credits. Credit may then be issued upon the Manufacturer’s approval. No credit will be issued for labor expenses incurred. Other Manufacturer related fees may apply.
- Items returned because of missing parts will be handled by the Manufacturer.
Once a return has been approved, we will refund to the same method we received payment (IE: your credit card used to make the purchase). We will submit for the refund once the returned item has been inspected and credit approved (usually 1-2 days after receiving the article).
HOW DO I RETURN MY ORDER?
Returns are handled on a case-by-case basis; therefore, you will need to contact us to determine the proper approach. Things that affect how a return gets dealt with are: How long since the part was ordered? What is the item? Why is it being returned? Is it damaged?
Monday – Friday: 8:30 A.M – 5:00 P.M. CST